Home/Use Cases/UC-07

UC-07 | Order Management

Two sub-scenarios from the Customer Service Agent's seat: resolve an ATP failure on SO-7890, and optimise truck loads for Bottler B.

Agents
CASORCINVATPOMA
Sub-scenarios
2
Est. time
5 min
Combined value
€13.9K
Stage 1 of 6

ATP alert lands in CAS inbox for SO-7890

Customer Service Agent sees a failing ATP on the German Sprite order.

ATP
ATP AgentCustomer Service AgentTRIGGER11:14:02
SO-7890 (Sprite Concentrate · Germany · 1,800 kg) failing ATP. Assigned batch F-5541 at 72.1% shelf life vs 75% German MRSL.
CAS
Customer Service AgentOrchestratorREQUEST11:14:08
Customer is waiting on a confirmation. Why is SO-7890 failing ATP and what can I do without slipping the delivery date?